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Customer Service Advisor - French/English

SurfStitch Group is an industry leading online global action sports and youth culture network with commerce and media capabilities. Together, SurfStitch’s Group’s websites serve a unique customer audience of over 6 million, representing a digital ecosystem capable of capturing and influencing all points of the surf and action sports lifestyle cycle.

The European subsidiary, Surfdome requires a Customer Service Advisor that can speak to our French customers.

Objective

This is an exciting opportunity for someone with multi-lingual skills, to work within our vibrant team as a customer service advisor. The job purpose is to provide advice to customers on a wide range of online shopping queries. An ideal person should be fluent in English and French, and able to converse and correspond to a high level of grammatical standard in both languages. We are looking for someone who has a positive, professional approach, and who would work well within a team.

Having a passion for and knowledge of surfing, snowboarding or skateboarding would be a great advantage but is not essential

Key Responsibilities

Handling UK and International customer queries on a daily basis from telephone, email and live chat
Updating customer accounts
Offering customers advice on products and order enquiries
Effectively resolving customer issues

Key Skills

Written/Spoken Languages: Fluent in French and English to a high standard

Excellent oral and written communication skills
Passionate about delivering excellent customer service
Ability to use your own initiative to resolve problems
Objection handling
Ability to multitask and use different systems
Experience in customer service would be helpful but not essential
Experience in Snow Sports, Surf Sports, Skateboarding, Technical clothing – not essential

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